Name: On Top Home Services
Address: 1162 13th St SE, Ste 1, Salem, OR, 97302, US
Telephone: (971) 612-3069

Question 1

What areas do you serve?

Accepted Answer

We serve Salem, Wilsonville, Oregon City, Dallas, Albany, Beaverton, and Newberg, Oregon. We also serve surrounding areas in the Willamette Valley. Call us at (971) 612-3069 to confirm we service your area.

Question 2

Do you provide free estimates?

Accepted Answer

Yes, we provide free, no-obligation estimates for all our services. We can often provide quotes over the phone for standard services like gutter cleaning and pressure washing. For remodeling projects, we schedule an in-person consultation to assess your needs and provide detailed pricing.

Question 3

What payment methods do you accept?

Accepted Answer

We accept cash, checks, and all major credit cards. Payment is due upon completion of service unless other arrangements have been made in advance for larger projects. We also offer financing options for major remodeling work. Pay online anytime via our secure payment portal — here is the [current link](https://380a5f7d-d61e-4fdb-a3d1-cf0ac718492a.paylinks.godaddy.com/e8b64c3a-2db3-4a58-bd1f-a36).

Question 4

Are you licensed and insured?

Accepted Answer

Yes, we are fully licensed, bonded, and insured in Oregon. We carry general liability insurance and workers compensation coverage to protect you and our team. We can provide proof of insurance upon request.

Question 5

How often should I clean my gutters?

Accepted Answer

In Oregon, we recommend cleaning gutters at least twice per year — once in late fall after leaves have dropped, and again in early spring after winter storms. Homes with heavy tree coverage may need cleaning 3-4 times per year. We offer seasonal reminders and maintenance plans.

Question 6

Can pressure washing damage my siding or deck?

Accepted Answer

When done incorrectly, yes. That's why we use professional equipment with precise pressure control and adjust settings for each surface type. Concrete can handle 2500-3500 PSI, while vinyl siding should never exceed 1500 PSI. We also use hot water and appropriate detergents to reduce the pressure needed while achieving better results.

Question 7

Will moss removal damage my roof?

Accepted Answer

Not when done correctly. We use soft-wash methods and manual removal techniques specifically designed to protect shingles. High-pressure washing can damage shingles and void warranties, which is why we never use that approach. Our methods are insurance-compliant and manufacturer-approved.

Question 8

Do gutter guards really work?

Accepted Answer

Quality gutter guards reduce maintenance frequency but don't eliminate cleaning entirely. In Oregon, pine needles, moss, and fine debris can still accumulate on top of guards or clog the openings. We install and maintain all major gutter guard types and provide honest assessments of whether they're worthwhile for your specific situation.

Question 9

When should I book Christmas light installation?

Accepted Answer

Book by mid-October for premium slots; by September for custom designs. OTHS provides commercial-grade lights, install, in-season maintenance, and January removal as one seasonal lease (Salem and Albany area). Same-day estimates available — you can start the conversation now and lock timing later.

Question 10

Is Christmas light removal included?

Accepted Answer

Yes — removal in early January is included in every OTHS Christmas lighting lease. There's no separate fee and no scheduling on your end. We retrieve all the commercial-grade lights, clips, timers, and hardware as part of the seasonal service. Salem and Albany area. Same-day estimates available.

Question 11

Do I need a permit to build a deck?

Accepted Answer

Most deck projects require permits in Oregon. Requirements vary by municipality, but generally any deck over 30 inches high or attached to the house requires a permit. We handle the permitting process or guide you through it depending on your preference. Permit fees typically run $200-600 depending on location and project scope.

Question 12

What deck material do you recommend for Oregon?

Accepted Answer

For Oregon's wet climate, composite decking offers the best long-term value with minimal maintenance. It costs more upfront ($30-45/sq ft) but never needs staining and lasts 25-50 years. Cedar is a good middle ground ($25-35/sq ft) with natural beauty and rot resistance but requires annual sealing. Pressure-treated pine is most affordable ($15-25/sq ft) but needs the most maintenance.

Question 13

How long does a typical kitchen remodel take?

Accepted Answer

Most kitchen remodels take 4-8 weeks from start to finish. This includes 2-4 weeks for design and permits, then 2-4 weeks of active construction. Timeline varies based on project scope — a simple refresh might take 2-3 weeks while a complete renovation with layout changes can take 8-12 weeks. We provide detailed schedules before starting.

Question 14

Can I stay in my home during a remodel?

Accepted Answer

Yes, most clients stay in their homes during remodeling. We contain work areas, protect floors and furniture, and clean up daily. Kitchen remodels mean you'll be without a functioning kitchen for 2-4 weeks, so plan for microwave meals or eating out. Bathroom remodels are similar. We work efficiently to minimize disruption.

Question 15

Do you offer emergency service?

Accepted Answer

For urgent issues like severe roof leaks or major water intrusion, we offer priority scheduling and can often respond same-day or next-day. Call (971) 612-3069 and explain the urgency. While we can't guarantee immediate availability for routine services, we always try to accommodate emergencies.

Question 16

How often should I have my house washed?

Accepted Answer

In Oregon's wet climate, we recommend professional house washing every 1-2 years. North-facing walls and heavily shaded areas may need more frequent cleaning due to faster mold and mildew growth. Regular washing protects your siding and prevents biological growth from degrading the material.

Question 17

How do you determine pricing?

Accepted Answer

Determining service pricing requires a careful evaluation of multiple essential factors. Our pricing structure reflects the quality and expertise we bring to every job. We consider property size, service complexity, and specific customer requirements when creating estimates. Each quote we provide is transparent, det…

Question 18

How far in advance should I schedule service?

Accepted Answer

For routine cleaning services, we can often schedule within 1-2 weeks. For seasonal services like Christmas lights, book 4-6 weeks ahead. For remodeling projects, allow 2-3 months from initial consultation to project start for design, permitting, and scheduling. Emergency services may be available same-day or next-day. Call (971) 612-3069 to check availability.

Question 19

Do you use my water, or do you bring your own?

Accepted Answer

We use your home's water for nearly all jobs — it's the industry standard and helps keep your service affordable. Most customers see a small increase on their next water bill, typically around $25–$30 for an average residential job. Larger jobs (full house washes, extensive driveway work, or multi-service appointments) can run higher depending on duration and water volume used.

If you'd prefer we bring our own water, let us know when you book and we'll work out the arrangement.

Question 20

When is the best time to clean gutters in Oregon?

Accepted Answer

Late October to early November — after the majority of leaves have fallen but before the heaviest rains set in. This is your most critical cleaning. The second cleaning should happen in April or May after the rainy season ends. If you have heavy tree coverage, a mid-summer check is also worthwhile.

Question 21

Can you pressure wash a roof?

Accepted Answer

You technically can, but you really shouldn't. High-pressure washing strips the granular coating off asphalt shingles — this coating protects against UV degradation and can void your manufacturer's warranty. It also shortens your roof's lifespan. Soft washing (low pressure + cleaning solution) is the industry-recommended method for roof cleaning. It removes moss and algae without any mechanical damage.

Question 22

What is the timeline for Christmas light installation?

Accepted Answer

Most installations happen late October through mid-November, before Thanksgiving — book by early October to secure your slot. OTHS provides a full seasonal lease: we supply commercial-grade lights, handle design consultation, install in 1-2 days for most homes, maintain the display through the season, and return in early January to remove and retrieve everything. Same-day estimates available for Salem and Albany area properties.

Question 23

Should I lease or purchase Christmas lights?

Accepted Answer

For most Salem and Albany homeowners and businesses, leasing is the better choice. OTHS exclusively provides leased seasonal Christmas lighting — commercial-grade lights, professional installation, in-season maintenance, and removal in early January, all in one fee. No upfront investment, no off-season storage, no ladder work. Purchasing is an option for committed DIY enthusiasts, but it isn't what we offer. Same-day estimates available.

Question 24

Should I do DIY or professional moss removal?

Accepted Answer

For ground-level surfaces (patios, walkways), DIY is perfectly fine. For roofs, professional service is strongly recommended. Roof moss removal involves working at height on a slippery surface (safety risk), requires specific chemicals and pressure settings to avoid shingle damage, and needs follow-up treatment to prevent regrowth. Professional roof moss removal costs $150–$400 — a fraction of what shingle damage or a fall injury would cost.

Question 25

How long does moss treatment last?

Accepted Answer

A professional moss treatment applied after cleaning typically prevents regrowth for 6–12 months, depending on the product used and your roof's exposure to shade and moisture. Homes under heavy tree canopy may see regrowth sooner. Recurring treatment plans (every 6–12 months) keep moss at bay year-round. On Top Home Services offers scheduled maintenance plans for ongoing moss prevention.

Question 26

How much does deck installation cost?

Accepted Answer

A ground-level deck (200–400 sq ft) typically costs $3,000–$8,000 for materials and labor. Elevated decks with stairs and railings: $8,000–$20,000+. The biggest cost variables are size, material choice (composite vs. wood), and whether the deck is ground-level or elevated. Permits add $200–$500 depending on municipality.

Question 27

How long does house washing take?

Accepted Answer

A single-story home typically takes 2–4 hours for a full house wash. Two-story homes: 3–6 hours. Larger properties or those with heavy buildup may take longer. The crew will estimate time during the initial consultation. Most jobs are completed in a single visit.

Question 28

Do gutter guards work in Oregon?

Accepted Answer

They reduce debris accumulation but don't eliminate it. Micro-mesh guards are the most effective type in Oregon's climate. Brush and foam insert guards often make the problem worse — debris gets trapped inside them. No guard eliminates the need for cleaning entirely, but good guards can reduce cleaning frequency from twice per year to once per year.

Question 29

How often should you house wash?

Accepted Answer

In Oregon, a full house wash every 2–3 years is recommended for most homes. Homes with heavy tree coverage, mildew issues, or light-colored siding may benefit from annual washing. Signs it's time: visible mildew or algae on siding, staining around windows and trim, or general dullness that reduces curb appeal.

Question 30

How do I prepare for pressure washing?

Accepted Answer

Move furniture and pots off driveways and patios. Close all windows and doors. Unlock side gates for crew access. Keep pets indoors. Point out any problem areas (oil stains, heavy moss) when the crew arrives. You don't need to pre-wash anything — that's what the professionals are there for. Be available for the first 10 minutes for a quick walkthrough, then you're free to go.

Question 31

How much does gutter cleaning cost?

Accepted Answer

Professional gutter cleaning for a single-story home typically costs $75–$150. Two-story homes: $125–$250. Pricing depends on home height, linear footage of guttering, and degree of debris buildup. Most companies charge a flat rate per job rather than hourly. On Top Home Services provides upfront pricing — no surprises after the job is done.

Question 32

What causes moss on Oregon roofs?

Accepted Answer

Three factors: moisture, shade, and a suitable surface. Oregon averages 40–60 inches of rain per year, mostly October–May. Cloud cover and tree shade keep roof surfaces damp and out of direct sunlight. Asphalt shingles provide the texture moss spores need to attach and grow. Once established, moss penetrates shingles with root-like rhizoids, causing moisture retention and long-term degradation.

Question 33

What is the difference between pressure washing and soft washing?

Accepted Answer

Pressure washing uses high force (1,500–4,000 PSI) to blast debris off hard surfaces like concrete and brick. Soft washing uses very low pressure (under 500 PSI) combined with a cleaning solution — the chemical does the work, water rinses. Soft washing is safe for roofs, siding, and painted surfaces. Pressure washing on these materials can cause serious damage. The right method depends entirely on the surface.

Question 34

How do I prevent moss on my roof?

Accepted Answer

Four strategies: (1) Regular cleaning and treatment — professional moss removal followed by a preventive treatment every 6–12 months. (2) Trim overhanging branches to increase sunlight on the roof. (3) Install zinc or copper strips along the ridge — metal ions inhibit moss growth. (4) Keep gutters clean — moss debris in gutters contributes to roof moss spread. In Oregon's climate, prevention is an ongoing process, not a one-time fix.

Question 35

What is soft washing?

Accepted Answer

Soft washing is a low-pressure cleaning method that uses biodegradable chemical solutions to break down dirt, moss, mildew, and biological growth — then rinses with water at under 500 PSI. It's the recommended method for roofs, siding, and painted surfaces because it cleans effectively without the mechanical damage that high-pressure washing causes. It's also more water-efficient.

Question 36

How is workmanship guaranteed on fence installation?

Accepted Answer

OTHS stands behind the installation work directly: if a post, panel attachment, gate hardware, or finish issue traces back to the install itself, we return and fix it. Material defects from the manufacturer fall under separate manufacturer terms. The guarantee applies to all Salem and Albany area fence installations.

Question 37

How long does professional fence installation take?

Accepted Answer

Most residential fence installations in the Salem and Albany area run 1-3 days. A new cedar fence on prepared ground typically takes 1 day. Add a day for removing an existing fence, and a third day for full staining or sealing. Same-day estimates available for project scoping.

Question 38

Do you handle permits for fence installation?

Accepted Answer

Yes — when a permit is required, OTHS coordinates directly with the Salem or Albany permit office on your behalf. Most residential fences in our service area don't require a permit (especially under 6-7 feet on private property), but height, setback, or HOA rules can trigger one. Same-day estimates available.

Question 39

Do you handle move-out cleaning in the Salem area?

Accepted Answer

Yes — OTHS provides move-in/move-out cleaning across the Salem and Albany Oregon area. The scope is more thorough than standard cleaning: inside empty cabinets and drawers, full appliance interiors, and security-deposit-grade attention to fixtures, walls, and floors. Typical 4-8 hours per property. Same-day estimates available.

Question 40

What products do you use for interior cleaning?

Accepted Answer

OTHS uses professional-grade cleaning products selected for the surface being treated — pH-appropriate kitchen and bathroom cleaners, microfiber-friendly all-purpose options, and dedicated grout, glass, and stainless-steel formulations. Eco-friendlier alternatives available on request. Same-day estimates in the Salem and Albany area.

Question 41

How is OTHS different from a regular cleaning service?

Accepted Answer

OTHS interior cleaning in the Salem and Albany area is delivered by affiliate cleaners with 10+ years of professional experience, with same-day estimates available, three defined service levels (standard, deep, move-in/out), and explicit honest scope including stated exclusions. Local accountability, not a national-franchise dispatcher model.

Question 42

Do you provide same-day estimates for interior cleaning?

Accepted Answer

Yes — OTHS provides same-day estimates on new interior cleaning inquiries in the Salem and Albany Oregon area. A short property walkthrough or photo review is usually enough to scope service level (standard, deep, or move-in/out), time, and pricing in one conversation. No waiting days for a callback.

Question 43

What is roof rejuvenation?

Accepted Answer

Roof rejuvenation is a preservation treatment for aging asphalt-shingle roofs. We're an authorized applicator of APEX-1132™, a soy-based, USDA Certified Biobased product made by SoyLei. It absorbs into weathered shingles and redisperses their asphalt binder, which the manufacturer says helps restore flexibility, grit retention, and color. It's preservation, not a repair or a replacement.

Question 44

What's included in OTHS interior cleaning service?

Accepted Answer

OTHS interior cleaning covers kitchen (counters, cabinets inside and out, sink, backsplash, 5 appliances), bathrooms (toilet, shower/tub, sink, mirrors, tile grout, faucets), and all rooms (floors, baseboards, light switches, door frames, windowsills, blinds). Standard, deep, and move-in/out levels available. Same-day estimates in the Salem and Albany area.

Question 45

What types of fences does OTHS install?

Accepted Answer

Cedar is OTHS's primary specialty for residential and small-commercial fences in the Salem and Albany area — it handles Pacific Northwest moisture better than most alternatives. We also work with pressure-treated pine, vinyl, and chain-link based on what fits your property and budget. Same-day estimates available.

Question 46

What materials do you recommend for Oregon climate?

Accepted Answer

Western red cedar is OTHS's top recommendation for Salem and Albany area fences. It handles Pacific Northwest rain, freeze-thaw cycles, and humidity better than pressure-treated pine at a similar price, and ages into the regional gray-silver naturally. Vinyl is the best low-maintenance alternative. Same-day estimates available.

Question 47

How is roof rejuvenation different from roof cleaning, roof coating, and replacement?

Accepted Answer

Roof cleaning removes moss, algae, and stains from the surface. Roof rejuvenation treats the shingles themselves — APEX-1132 absorbs in and, per the manufacturer, redisperses the asphalt binder to help restore the shingle. A coating sits on top as a separate film; rejuvenation absorbs into the existing shingle instead. Replacement tears off and replaces the roof. Rejuvenation is preservation for a roof still in reasonable health, and cleaning is typically the first step before it.

Question 48

Is my roof a candidate for roof rejuvenation?

Accepted Answer

Roof rejuvenation is for asphalt-shingle roofs that are still in reasonable health — ideally treated within about three years of installation. It is not a fix for a failing roof: it won't replace missing or cracked-through shingles or stop an active leak. We inspect every roof and document its condition with photos before treating, and if your roof is past saving we'll tell you honestly that replacement is the better investment.

Question 49

How long does roof rejuvenation last, and how often should it be reapplied?

Accepted Answer

SoyLei recommends applying APEX-1132 within about three years of a new roof's installation and reapplying roughly every five years. The manufacturer also states the treatment can add up to six years of roof life. That added-life figure is SoyLei's claim from their own testing, not a guarantee we make about your specific roof.

Question 50

Is APEX-1132 safe for my family, pets, and plants?

Accepted Answer

APEX-1132 is a soy-based, USDA Certified Biobased product, and the manufacturer describes it as environmentally and family friendly with no strong odors. As with any professional treatment, we follow manufacturer application guidance and take normal precautions to protect your landscaping and surroundings during the job.

Question 51

Will roof rejuvenation change how my roof looks?

Accepted Answer

Yes — in a good way. The manufacturer's product is designed to restore color to faded, weathered asphalt shingles and reduce discoloration, so many roofs look noticeably richer and more uniform after treatment. It is not paint and it doesn't change your shingle color; it helps revive the existing color of aged shingles.

Question 52

How long does application take, and is there any downtime?

Accepted Answer

Most residential roofs are treated in a single visit. The manufacturer notes the product is fast-absorbing and ready for use in under an hour after application. We schedule around suitable weather, and there's typically no need to leave your home during the work. We'll give you a clear time estimate after inspecting your roof.

Question 53

Will roof rejuvenation affect my roof warranty?

Accepted Answer

Roofing-manufacturer warranties vary, and whether a treatment affects yours depends on your specific shingle manufacturer and warranty terms. We don't make claims about your roofing-manufacturer warranty, and we recommend reviewing your warranty or checking with your shingle manufacturer if that's a concern. What we commit to is inspecting and documenting your roof and applying APEX-1132 to its manufacturer's specifications. Product-performance claims are SoyLei's, backed by their third-party testing.

Question 54

How much does roof rejuvenation cost and how do I get a quote?

Accepted Answer

Pricing depends on your roof's size, pitch, condition, and whether cleaning or minor repairs are needed first, so we quote each roof individually after an inspection. We provide a free, no-obligation estimate — contact us to get started and we'll take a look at your roof.

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