Privacy Policy & Consent

Information you provide to us

When you contact us or request services through our website, we may collect:

• Your name
• Phone number
• Email address
• Service or property address
• Details about the service or project you are requesting
• Any messages, notes, or photos you send us
• Payment information you provide when paying for services (handled by our payment processors)

Information collected automatically

When you visit our website, we automatically collect certain technical information:

• IP address and approximate location
• Browser type and device information
• Pages you view and how you navigate the site
• Cookies and similar technologies (see “Cookies and analytics” below)

How we use your information

We use the information we collect to:

• Respond to your inquiries and provide quotes and estimates
• Schedule, perform, and follow up on services
• Process payments for services
• Send service-related updates, appointment reminders, and — with your consent — text messages
• Maintain your service history and improve our website and services
• Comply with our legal obligations and protect our rights

Cookies and analytics

Our site uses cookies and similar technologies to remember your preferences, understand how the site is used, and improve your experience.

We use Google Analytics (via Google Tag Manager) to collect aggregated, anonymized statistics about site traffic and usage. Google may set cookies and process this data under its own privacy policy. You can opt out of Google Analytics using Google’s browser add-on, and most browsers let you block or delete cookies in their settings.

We also use advertising pixels from Meta (Facebook and Instagram), Google Ads and TikTok. When you visit our site, these tools may use cookies to note which pages you view and whether you send a contact form or book a service, and share that with the ad platform so we can measure our ads and show them to people likely to be interested. We do not send them your name, phone number, email address or the details you type into our forms, and we keep the platforms’ automatic form-matching features turned off. You can limit ads based on your activity in your Meta, Google and TikTok ad settings, or by blocking cookies in your browser.

Text messaging (SMS) and consent

By providing your phone number and opting in to receive text messages, you consent to the collection and use of your personal information as described in this policy and to receive text messages from On Top Home Services LLC related to your inquiries, appointments, and services. We obtain your consent explicitly and inform you about the types of messages you will receive.

Message frequency varies, and message and data rates may apply. Reply HELP for help, or STOP to unsubscribe at any time. You have the right to opt out of receiving text messages from On Top Home Services LLC at any time by replying “STOP” to any text message you receive from us; after you opt out, we will stop sending you texts.

Your mobile opt-in information and consent are not shared with third parties. Text messaging opt-in data is not shared with third parties.

How we share your information

We do not sell or rent your personal information. We share it only as needed to operate our business, with:

• Service providers that help us run our website and business — for example, our hosting and database provider (Supabase), site delivery (Vercel), email delivery (Resend, Web3Forms), analytics (Google Analytics), advertising measurement (Meta, Google Ads, TikTok), and payment processors (Stripe, Square). These providers may use your information only to perform services for us.
• Subcontractors or partners who help deliver the services you request, when necessary to complete the job.
• Authorities or others when required by law, or to protect the safety, rights, or property of On Top Home Services LLC, our customers, or the public.

Media you upload

If you upload images to our website (for example, photos of your property or project), you grant us the right to use them for business purposes, such as documenting work and quality control. Let us know if you do not want your photos used in marketing materials.

How long we keep your data

If you submit a service inquiry, quote request, or similar form, we retain the submission and its details indefinitely so we can recognize you, maintain your service history, and provide job-related insights. You can ask us to delete your information at any time, subject to records we are required to keep (for example, for tax, warranty, or legal reasons).

Data security

We take reasonable measures to protect your information, including serving our website over encrypted HTTPS and storing data with reputable hosting providers. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Your privacy choices and rights

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct or update your information
• Ask us to delete your information, subject to legal or business-record requirements
• Opt out of marketing emails (use the unsubscribe link) or text messages (reply STOP)

Children’s privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us and we will delete it.

Links to other websites

Our site may link to third-party websites, such as our Facebook page. We are not responsible for the privacy practices of those sites; please review their policies.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Your continued use of our website or services after changes are posted means you accept the updated policy.